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Swarmit Help Center
  1. Swarmit Help Center
  2. Swarmit Service Desk

Swarmit Service Desk

We are happy to help you.
Request Swarmit services or report a problem with our customer portal.

Swarmit Swiss Hosting
  • Software upgrade

    You are interested in a newer version of your Atlassian software

  • Order an app

    You'd like to have an additional app installed on your instance?

  • Adjustment of performance components

    You need more performance, storage or a back-up?

  • Incident

    You are either unable to use your services or only with major disruptions.

  • Request a temporary test environment

    Request a temporary copy of your instance for testing.

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